Standard and Extended Warranty Terms and Conditions
Please contact The Climate Factory BV Support via [email protected] for all warranty and product support requests.
These terms and conditions apply to Standard and Extended Warranties of products purchased from The Climate Factory BV.
In the event that You have a warranty claim in respect of a Product delivered, you will be asked to return the relevant Product to our support center.
These Terms and Conditions constitute a contract between the customer (you) and either The Climate Factory BV (""The Climate Factory bvba “ Company Registration Number: BE0628.486.952) registered in Merksplas, Belgium.
These terms and conditions apply to Warranties of Products from The Climate Factory BV.
We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and The Climate Factory BV accepts no liability for any damage that may occur in transit.
The Climate Factory BV provide the warranties and product support set out in these Terms and Conditions in relation to Products offered and supplied by The Climate Factory BV.
Subject to the terms and conditions as set out below, The Climate Factory BV agree to repair or replace the special Product PCB/DRIVER of all Dimlux Ballasts, which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with The Climate Factory BV's specifications during the Standard Warranty period of 36 months
To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
to cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
to damage caused by use with another product;
to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
to damage caused by operating the Product outside any guidelines published for use;
to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of The Climate Factory BV;
to a Product that has been modified to alter functionality or capability without the written permission of The Climate Factory BV, including but not limited to installation of custom firmware or other software;
to defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,
if any serial number has been removed or defaced from the Product,
if the product is stolen or The Climate Factory BV reasonably believes that the product is stolen based on information provided by law enforcement authorities, or
Where proof of purchase (invoice or paid Order confirmation) cannot be provided.
If the Product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product;
If the factory-applied serial number has been altered or removed from the Product;
Which has suffered damage, malfunction or failure resulting from alterations, any alterations (hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product;
To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions;
To any third-party software or hardware not contained in the Product as originally configured by the manufacturer;
To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;
To replacement or repair of any consumables (including batteries, projector lamps and cables), or lost parts or accessories;
To service and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings
The Climate Factory BV will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
The Climate Factory BV's aggregate liability in respect of all claims under the Warranty shall not exceed the original purchase price of the Product or, at The Climate Factory BV's option, replacement of the Product with a like or similar Product.
The Climate Factory BV excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.
If you are experiencing issues with your product, please refer to our [email protected] first for instant answers to frequently asked questions. If the issue persists, you can contact our support team for further troubleshooting or to start a warranty claim.
Many issues can be resolved quickly using e-mail or over the phone.
To lodge a warranty claim:
Simply contactour Support team and provide your purchase details along with a quick description of the fault.
Our support team will provide troubleshooting and determine whether the product will need to be returned for assessment.
Once we receive the product, our experienced technicians will assess the unit and resolve the situation as quickly as possible.
Please Note: While the return process may take up to 30 days, excluding transit times, we endeavor to complete returns as quickly as possible, and many are resolved within the week. Return delivery times are estimates only and may vary based on location.